Key Role:
A Customer Service Manager will lead our client services and contact centre teams to meet performance targets, drive service delivery excellence, and deliver exceptional customer experiences.
* The successful candidate will build strong client relationships, ensure service delivery meets contractual and customer expectations, and drive SLA improvements.
* We are looking for a leader who can inspire and motivate the team, champion cultural change, and implement cutting-edge technologies and practices.
About You:
To be successful in this role, you will need to have excellent leadership, communication, and problem-solving skills.
* You should be able to manage budgets, forecasts, and financial reporting, as well as collaborate with internal teams and third-party suppliers.
* Familiarity with industry trends and best practices in client services and contact centre management is highly desirable.
Benefits:
This role offers a unique opportunity to make a real impact on our business and our customers.
* As a key member of our team, you will have access to training and development opportunities, as well as regular feedback and coaching from senior leaders.
* Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for everyone.