About the Role
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We are seeking a results-driven and charismatic individual to lead our team in delivering exceptional customer experiences.
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Key Responsibilities:
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* To orchestrate a symphony of excellence, amplifying customer delight and fuelling a performance surge in your team.
* To empower team members to shine like the stars they are by providing guidance and support.
* To resolve customer enquiries with patience and a sprinkle of magic, leaving them with a lasting smile.
* To assist with onboarding new team members by providing them with the tools & knowledge they need to surprise & delight our customers.
Requirements:
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You are well-versed in the retail environment and carry innovative practices in your bag of tricks.
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Customer service isn't just a job; it's an art form that you've mastered.
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A problem-solving pro with an innate ability to make thoughtful & well-informed decisions.
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Results-driven & charismatic individual who thrives in a collaborative environment by supporting their team to be the best version of themselves.
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What We Offer:
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Competitive Remuneration Package
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$80,745 on target Total Cash (Inc. Super & Commissions)
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Benefits:
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* Discounts on Optus products & services ($80 monthly credit + 25% discount on all plans)
* Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Sephora, Myer & Ticketek
* Access to professional development, training & mentoring opportunities offered through our exclusive OptusU Capability Institute
* Join our employee networks such as Express Yourself, Yarn & Elevate – Elevate is our employee network creating an inclusive community to empower & elevate women
* Connect with what matters – 1 additional paid 'Connected' day annually for health, well-being, celebrating important family celebrations
* Access to 14 weeks paid parental leave, paid volunteer leave & gender affirmation leave
* Flexible working arrangements – talk to us about how this role can be flexible for you
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