Reservations Agent - Full Time - InterContinental Sydney
Welcome to the height of luxury, where heritage wonder and contemporary flair collide.
Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.
Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons.
With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.
As our business and our teams continue to grow, we invite you to join us at this incredibly exciting time for our Hotel as a Reservations Agent.
Your day to day
As part of our Reservations Team, you are the first point of contact in our guests’ journey.
This is a role with a high emphasis on attention to detail; ensuring that every aspect of a guests booking experience is seamless and creates memorable moments even before they step into our iconic hotel.
The day-to-day role includes assisting with inquiries and bookings, liaising with key departments, establishing robust relationships with our clients, managing group blocks, participating in sales initiatives and displaying exceptional phone and customer service skills.
What we need from you
A passion for delivering warm and welcoming customer service & memorable guest experiences
Amazing communication skills both on the phone & in person - you are a people’s person and this shines through
Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience
Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential
Ability to work within the operational hours of our Reservations Team - 8.00am to 6.00pm
You must meet the legal requirements to live & work in Australia
What we offer
Enhanced parental leave program
Proactive paid wellness and mental health days
Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
An immense colleague discounts platform for all your favourite brands and retailers
Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.
Visit to find out more about us.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
- How many years' experience do you have as a Reservations Agent?
- Which of the following statements best describes your right to work in Australia?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
#J-18808-Ljbffr
Required Skill Profession
Assistance
📌 Reservations Agent Full Time InterContinental Sydney
🏢 InterContinental Hotels & Resorts
📍 Sydney