Job Title: Client Service Officer
This is a challenging role that requires exceptional client focus and commitment to culturally sensitive customer service.
As a Client Service Officer, you will be the public face of our business, providing critical services and quality advice to clients with complex support needs.
About Our Business
We directly support approximately 800,000 people every year and reach a further million people through local community-based programs. Our mission is to provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed, and achieve sustainable futures.
Key Responsibilities
* Rostered shifts working with clients at the counter or over the phone.
* Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures.
* Working collaboratively in a team environment to achieve key performance indicators (KPIs), with shared goal setting, open communication, and coordinated efforts to ensure positive housing outcomes for clients.
Requirements
* A current NSW driver's license.
What We Offer
* A rewarding career with flexible work arrangements.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
As a Client Service Officer, you will have the opportunity to make a meaningful difference in the lives of our clients and contribute to the success of our organization.