Rentokil-Initial is looking for an organised Service Planner with strong administrative and communication skills to join the Pest Team in Darwin on a full-time basis.
The core responsibilities in this role include:
* Organisation and scheduling of regular field service activities in the Pest Team.
* Ensuring all Service Technician visits are loaded within set time frames and variances from divisional business expectations are reported to your line Manager.
* Organise installations and jobs for completion within customer and contractual divisional time frames and expectations.
* Respond to customer enquiries/complaints on service and where required, as well as plan and schedule arrange necessary non-routine adhoc service calls.
* Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System.
* Ensure all daily routines completed by technicians are recorded in accordance with business divisional requirements.
* Provide ongoing reports requested by management in relation to such items as compliance, customer service history, productivity and efficiency, and customer retention.
* Maintain reporting spreadsheets within timeframes.
The ideal candidate will have:
* Excellent phone etiquette.
* Strong written and verbal communication skills.
* Strong computer skills.
* Ability to give clear instructions.
* Strong collaboration skills.
* Strong time management skills.
* Previous experience in a similar role, or fast-paced office environment.
About Rentokil Initial:
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 60,000 people across more than 80 countries, supporting over 5 million customers.
Employees Testimonial -
"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker
"I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day."
Matt Jones
"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."
Renay Fagan