Are you looking for a challenging role that will help shape the future of business process management?
Job Description
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* Develop and maintain process modeling standards, methodologies, governance models, and quality assurance frameworks.
* Set up, deploy, and operational support of the BPM toolset and company-wide process repository.
* Conduct regular audits to assess process compliance, maturity, and performance, communicating results as part of the Process Centre of Excellence.
As a key partner in the business, you will work closely with stakeholders to enhance the quality of processes and adherence to standards.
Key Responsibilities
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* Define, maintain, and enforce process modeling standards and guidelines (e.g. BPMN 2.0, L1-L5 hierarchies).
* Improve end-to-end process redesign methodology and associated playbooks.
* Manage enterprise-wide rollout, configuration, and administration of the BPM platform.
* Migrate legacy process content to a centralized process repository.
* Define and implement process documentation and lifecycle governance frameworks.
* Lead training, onboarding, and enablement initiatives for BPM adoption and process excellence.
* Maintain secure, structured, and accessible enterprise-wide process repository.
* Define and implement quality audit program for assessing process maturity, compliance, and documentation quality.
* Communicate audit findings and corrective actions to executive collaborators.
* Provide day-to-day leadership, supervision, and performance mentoring to junior BPM analysts.
* Train and support business collaborators, process authors, and process excellence team members.
* Advise and influence senior collaborators on process adherence and maturity.
* Monitor efficiency of process methods and drive continuous improvements.
* Ensure governance processes are in place to maintain consistency, traceability, and accountability.
Benefits
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Learn more about our culture by searching #OptusLife on LinkedIn.
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