Digital Support Professional
Delivering advanced technical solutions, system administration, and customer-focused services in a regional VIC context.
Main Responsibilities:
* Technical Support: Troubleshooting, request fulfillment, and remote assistance for technical issues and user education.
* Customer Support: Strong customer service skills, virtual and on-site support expertise.
* Enterprise Systems Administration: Proficiency with ServiceNow, Active Directory, Entra, Intune, SCCM, and related tools.
* Knowledge Management: Maintaining accurate technical documentation and knowledge bases.
* Escalation and Advanced Support: Handling complex issues, escalation management, and intermediate-to-advanced enterprise support.
* Collaboration: Working with AV technology, contributing as a technical resource in projects.
Key Skills and Qualifications:
* Advanced Microsoft Expertise: Windows OS, Office 365, Teams, SharePoint, productivity apps.
* Enterprise Administration: Active Directory, Entra, Intune, device lifecycle management.
* Negotiation and Conflict Resolution: Resolving conflicts, managing stakeholder relationships.
Become an integral part of our team by applying your technical expertise to deliver exceptional customer experiences.