Company Description
AP Fleet Management, established in 1995, empowers organisations with access to the largest Australian Aftermarket Vehicle Servicing, with Premium 24/7 Roadside Assistance, Fleet Management, Next Mileage Delivery & Workshop Automation Platform, ensuring continuous road service 24/7.
Based in Adelaide, South Australia, our contact centre operates 24/7 with more than 90 staff, servicing almost 2 million fleet and privately-owned vehicles nationwide. As a wholly owned subsidiary of Ultra Group of Companies, we are recognised for our commitment to data security and customer privacy, with PCI compliance and ISO27001:2022 accreditation.
Role Description
This is a full-time on-site role for a Contact Centre Operator located in the Greater Adelaide Area. The Contact Centre Operator will be responsible for handling incoming calls, providing customer support, managing the switchboard, and ensuring effective communication with customers. Day-to-day tasks include answering inquiries, resolving issues, and ensuring high standards of phone etiquette while working in a fast-paced environment.
Qualifications
* Phone Etiquette and Communication Skills
* Switchboard Operator and Switchboard management experience
* Customer Support skills
* Excellent written and verbal communication skills
* Ability to work effectively in a team environment
* Problem-solving and conflict resolution skills
* Experience in the automotive or fleet management industry is a plus
* High school diploma or equivalent; additional qualifications in customer service or related fields are beneficial