We’re seeking an experienced Concession Manager to lead the success of multiple premium fashion brands across several concession pads within a leading department store within Northland shopping centre. You’ll take full accountability for sales performance, team leadership, brand presentation, operational excellence, and customer experience. You’ll act as a brand ambassador, uniting and inspiring your team to deliver personalised service and drive results. This is a fast-paced, hands-on role ideal for a commercially minded leader with a strong fashion retail background. Key Responsibilities Drive sales and rankings across all brand concession pads Personally lead from the front, delivering exceptional customer service Use data insights and reporting to influence key decisions and actions Collaborate closely with store and floor management teams to maximise brand exposure and performance Lead, coach and develop a high-performing team, focusing on succession planning and retention Maintain brand standards across all visual merchandising and presentation Ensure compliance across rostering, labour planning, stock control and company policies Build strong working relationships with internal and external stakeholders What You’ll Bring Previous management experience in retail (concession experience highly regarded) A passion for fashion, styling and customer service Proven ability to drive sales, hit KPIs and lift team performance Strong leadership, coaching and team development skills Commercial acumen and experience using data to inform decisions High emotional intelligence and a professional presentation Ability to build rapport with stakeholders and influence outcomes Experience managing operational processes including stock control, rostering and visual merchandising Perks and Benefits: Generous staff discounts across multiple premium fashion brands Strong training and career development pathways A supportive, close-knit team culture Strong senior leadership support Be part of a well-loved brand with a loyal customer base Why Join Us? You’ll join a passionate and collaborative team within a respected Australian fashion group, with opportunity to grow and develop your retail leadership career. Be part of a high-energy environment where your efforts will directly impact the success of the brands you represent. Submit your resume and APPLY NOW. Alternatively, for a confidential discussion, contact Bella on 0455 178 849.