Position Overview
We are seeking expressions of interest for Communication Officer roles for upcoming fire campaigns across Queensland. Positions are Permanent Part-Time, except for Central Region – Rockhampton, which offers a Permanent Full-Time role.
Role Summary
Fire Communications Centres (FireComs) are responsible for emergency call taking, dispatching on‑scene communications, coordinating and managing QFD resources. They monitor fire alarms, process general and non‑urgent enquiries, update data and collate reports and documentation.
Key Accountabilities
* Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information.
* Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be dispatched.
* Dispatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives.
* Maintain and update all incident information in the centre's computer‑aided dispatch system, continually monitor progress, support and liaise with operational staff until completion of incident.
* Complete required post‑incident administration including provision of information and reports to stations and other agencies and organisations.
* Monitor alarm signals and respond in accordance with Communications Doctrine and Directives.
* Provide mentoring and guidance on the job to new staff.
* Contribute to improvement of operational and administrative systems and procedures.
* Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining, and updating communications technology.
* Undertake general administrative and project duties as allocated e.g., maintaining and updating resource information; portfolio activities, regular tests of systems and communications equipment.
Mandatory Requirements
* Currently holds a valid Blue Card (from Blue Card Services), with attached evidence.
* Australian Citizenship, New Zealand Citizenship or Australian Resident Status.
* Have or ability to obtain Certificate III in Public Safety (Emergency Communications Centre Operations).
* Ability to successfully complete training programs of the 'Communications Training and Professional Development Program (CTPDP) at the prescribed level.
Desirable Requirements
* Typing speed of 45 wpm with 95% accuracy.
* Have or ability to obtain a First Aid and CPR Certificate.
Capabilities
Leadership Competency Stream – Individual Contributor (leading self). The role assesses leadership competencies linked to the key accountabilities.
Core Competencies include Vision, Results, Accountability. Staff are expected to lead strategically, stimulate ideas, change in complex environments, and make insightful decisions. They also build relationships, inspire others, drive accountability and ensure sound governance.
We expect applicants to exemplify the QFD shared values: Respect, Integrity, Trust, Courage, Loyalty.
Locations
* FireCom Southport
* FireCom Brisbane
* FireCom Toowoomba
* FireCom Kawana
* FireCom Rockhampton
* FireCom Townsville
* FireCom Cairns
Contact
Additional Information
You can also visit our website to find out more about the Queensland Fire Department. Further information on the Fire Communications Recruitment process can be obtained here.
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