My client, a powerhouse (pardon the pun) within the Energy Sector is looking for a 'Customer Service Provider' to join their team.
Role: Customer Service Provider
Type: Approximately 6-month assignment
Work type: Hybrid – once trained
Rate: $32-$35/hr + Super
Location: Parramatta
Responsibilities:
* Answer, respond and process inbound and outbound calls within agreed customer service guidelines
* Achieve KPIs as set out with service standards
* Maintain a high level of courtesy, patience and professionalism when speaking with customers and communication with all staff
* Build strong professional relationships with customers, managers, peers etc.
* Perform related duties as assigned by the team leader
Requirements:
* Strong communication skills
* Strong attention to detail and data accuracy
* Team player – work well in a team environment
* Computer literate
* Customer focused
* Ideally suited to someone with call centre and/or customer service experience
Other:
* Position will be based out of Parramatta
* Hours of work: 24/7 rotating roster. (typical hours will be 6am – 10pm) – may need to occasionally assist with night cover
* Inbound calls: Approx per day (approx. 6 on night shift)
* Outbound calls: small amount
* Typical hours per day: 8 hours
* Once trained ability to work from home (Hybrid)
If this 'Customer Service Provider' opportunity sounds of interest, please apply. Those candidates meeting the relevant criteria will be contacted for a confidential discussion.