We are seeking a part-time professional to provide exceptional customer service and attend to print equipment at various sites.
Key Responsibilities:
* Ensure high standard of copy quality, equipment cleanliness and consumables management in accordance with agreed services levels
* Maintenance support, service and Helpdesk assistance
* Coordinate and perform basic fault preventative servicing in relation to the printing equipment
* Provide first level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalate specific technical equipment/software issues to Konica Minolta Helpdesk
* Manage paper stock to agreed levels and refill paper trays
* Consumables management and upkeep
* Customer User Training – deliver scheduled or ad hoc training to customers in relation to printer operation
You will have some experience providing exceptional customer service, caring about relationships and taking pride in your work. You may be required to pass a background check. You are proactive, organised, and enjoy problem solving and resolving issues both with customers and machines. A desire to learn is essential for success in this role.