Cloud Consulting Account Lead, Google Cloud (English, Japanese)
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Sydney NSW, Australia; Melbourne VIC, Australia
.
Minimum qualifications
Bachelor's degree in a management, technical, or engineering field, or equivalent practical experience.
10 years of customer-facing experience in enterprise strategy and business development, specifically translating enterprise customer needs into solutions.
Experience driving digital transformation using cloud-based solutions, specifically IaaS and PaaS, as well as managing initiatives across engineering, sales, support, professional services and distributed teams.
Ability to communicate in English and Japanese fluently to communicate with local and international stakeholders.
Preferred qualifications
Experience partnering with digital native clients from a people, process, and technology perspective, identifying areas of improvement, and advocating for new technologies and products.
Experience building relationships to expand product adoption at enterprise customers and improve commitment to expand the account opportunity.
Experience with data center migration strategies, collaborating with channel partners and systems integrators, and knowledge of Google Cloud ecosystem.
Excellent communication, presentation, problem-solving, conflict resolution and program management skills, along with ability to translate business requirements into technological solutions.
About the job
As a Cloud Consulting Account Lead, you will partner with our customer's technical and business executive leadership team to help with value realization, automate application development, and enable them to develop solutions and deliver innovation to their end users. You will work with the Account team to identify opportunities for partnership and to expand their use of Google Cloud products. You will focus on driving customer loyalty, ensuring Google Cloud value is continually being realized, and partner with customer technical executives to identify opportunities to drive innovation into their service offerings with Google Cloud.
You will lead the acceleration of service adoption of Google Cloud, guiding our more technical customers through the people, process, and technology facets of their Google Cloud adoption journey. You will work across customer-facing teams to ensure that a customer's experience on Google Cloud exceeds their expectations. You will understand the customer's business goals and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.
In this role, you will travel domestically and internationally approximately 50% of the time as needed. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Drive the adoption and on boarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
Understand relationships with key stakeholders (e.g., C-suite, senior IT team) and customer's business within their industry and develop road-maps.
Guide IT executives through the organizational changes needed to unlock the value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.
Partner with customer-facing Account teams and executives (e.g., sales, support, professional services, customer engineering, partners) to develop technical plans that help customers achieve their business goals.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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