Overview
SRSS Housing Officer • Full Time Permanent Contract • Based in Logan • SCHCADS Award Level 4
About Role
The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community who are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status.
About You
As the SRSS Housing Officer, you will support asylum seeker clients by sourcing and setting up both short term and long term accommodation, conducting regular property inspections, and providing ongoing housing support. You will work closely with SRSS Case Managers, Team Leaders and the broader SRSS team to ensure safe, compliant and client focused housing outcomes. This is a hands-on role suited to someone who enjoys working in community services, property coordination and stakeholder engagement.
Key Responsibilities
* Source and set up short‐term and long‐term accommodation
* Ensure properties are fully prepared with required basic household goods
* Conduct monthly property inspections, condition reports and coordinate maintenance
* Provide long‐term accommodation support and client advocacy where required
* Maintain accurate housing records across internal and departmental systems
* Build and manage relationships with clients, real estate agents, contractors and internal stakeholders
* Coordinate contractors and process invoices in a timely manner
* Work collaboratively with the SRSS team to support client property matters
Essential Criteria
* Residential or Crisis Accommodation Property Management Experience
* Strong customer service skills and ability to work in a team environment
* Good time management and organisational skills
* Experience working with culturally and linguistically diverse communities
* Strong computer literacy, including Microsoft Office applications
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide thought leadership within our sector nationally and globally.
About our Benefits
* Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
* Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
* Access to in-house training and learning opportunities for professional development and growth.
* Access to our inhouse wellbeing programs
* Working alongside professional and dedicated team members all wanting to make a difference in our communities
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people's safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Applications close Friday, 24th April 2026.
If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468 836 759. A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future. SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email attalent@ssi.org.au. Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
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