At Amazon, we're working to be the most customer-centric company on earth. As a Site Training/Learning Manager (also known as a Learning Area Manager), you will have the opportunity to lead the Training and Learning & Development space at our site in Dandenong South, Melbourne.
This is a permanent role which is an active member of the site leadership team reporting to the Regional Learning Manager, with visibility and potential to support network initiatives. In this role you will drive and support site performance and have a strong ability to influence without authority.
To be successful in this role, you will have a customer centric mindset coupled with strong problem‑solving skills and the ability to work in a fast‑paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing or training and execute using a strong hands‑on approach.
Key job responsibilities
* Be a trusted partner with the operations teams, support functions and Learning departments to ensure a high standard of safety, quality, productivity and customer experience
* Create, manage and implement standardised training programs ensuring they are consistently implemented, tracked and recorded
* Track and communicate Learning progress at a local and network level
* Lead a team of Training Coordinators, including their development & performance
* Oversee Forklift Verification Programme and ensure documentation is compliant and up to date
* Analyse data to suggest improvements for training & operations and drive continuous improvement activities
* Be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis
All the while, you'll keep your eyes on the prize: building up a growing team and cementing Amazon's wider Operations as a great place to work. In the process you'll show deep understanding of the unique challenges faced by customer‑facing, highly interactive teams like these, and support their interests accordingly.
Qualifications
* Bachelor's degree or equivalent, or 2+ years of Amazon experience
* Experience developing and implementing training programs
* Experience with leading and delivering technical training
* Experience dealing well with ambiguity, prioritising needs, and delivering measurable results in an agile environment
* Can manage multiple projects and meet deadlines
* Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization
* Strong analytical skills and ability to interpret data
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