Guest Service Ambassador
The primary responsibility of this role is to provide exceptional customer service, ensuring a seamless experience for our guests.
* This involves greeting guests upon arrival and managing their check-in and check-out process efficiently.
* You will be responsible for handling phone and online reservations, maintaining accurate guest records, and processing payments in a timely manner.
* A key aspect of this role is addressing guest inquiries and complaints promptly and professionally, with empathy and understanding.
* Liaising with housekeeping and maintenance staff is essential to ensure the smooth operation of the hotel.
In representing our organisation, you will embody the core values that underpin our commitment to excellence and customer satisfaction.
About This Role
* We are seeking an individual who can effectively represent our brand, promoting a positive image through interactions with guests.
* Your excellent communication skills will enable you to build strong relationships with colleagues, ensuring a collaborative environment that drives success.
Key Requirements
* Diploma or degree in hospitality or a related field.
* Proven experience in a similar customer-facing role.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a team environment.
In return for your hard work and dedication, you will enjoy a competitive remuneration package and opportunities for professional growth and development.