Company Description
At Sydney Airport, the future of air travel is shaped by you.
As a team, we connect the world. More than just a hub of activity and boundless energy, we're creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing "I made that possible".
Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.
As smart problem-solvers, we are always learning and growing. And that's easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.
Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there's never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us are surprising.
We are SYD. United in the pride that comes with welcoming the world at Australia's premier gateway.
Job Description
About the team and the role
The Head of Retail Performance at Sydney Airport will focus on driving retail growth, managing strategic partnerships, and enhancing the passenger experience. You will optimise performance, identify growth initiatives, and ensure operational excellence to meet both short-term and long-term growth targets.
Reporting to the General Manager – Retail Performance & Growth, the Head of Retail Performance leads a multidisciplinary team that covers leasing, performance management, and retailer operations. The Retail team collaborates to implement innovative strategies, maximise satisfaction for retailers and passengers, and ensure commercial success.
In this role, you will have the opportunity to
1. Drive growth in non-duty-free retail, own relationships across the full range of retail partners and manage performance to support retailer growth plans.
2. Lead strategic planning efforts to define growth initiatives, inform space allocation, airport planning aspects, and operational requirements across all non-duty-free retail.
3. Drive data-led decision making to improve retail operations, capture sales and performance insights to enhance passenger needs and experience.
4. Monitor operational standards, identify and test initiatives to improve efficiency, and lead safety management for retail operations.
5. Own the prospecting and pipeline of potential tenants, negotiate contracts, and lead renewals to secure the optimal tenant mix.
6. Lead a team of specialists, set performance targets, develop expertise, and foster a results-driven culture.
7. Stay ahead of trends, analyse competitors, identify innovative retail opportunities, and leverage industry connections.
8. Promote retail technologies, implement data-sharing platforms, and lead digital integration initiatives.
About You
We are seeking a strategic and collaborative team player who excels in a dynamic and high-performing environment with a strong focus on delivering exceptional passenger experiences. The ideal candidate is committed to achieving commercial goals while driving measurable outcomes.
With 10+ years' experience in retail management, you will bring a deep understanding and experience with global and local retail partners and have a proven track record of success in travel or high-traffic retail environments. The ideal candidate will have a bachelor's degree in business, marketing, or a related field.
You will possess deep retail expertise and strong commercial acumen. The ideal candidate will have a proven ability to build, lead, and inspire high-performing teams, and excel in stakeholder management and data-driven decision-making. Excellent verbal and written communication skills are essential.
What We Offer
To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport's website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.
Make it Amazing
SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians and people from culturally diverse backgrounds.
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