About The Role
The Technical Support Associate is a remote‐first role in Australia, full‐time and permanent. You'll help customers solve real‐world challenges, guide them through complex problems, and inspire confidence as they create on Webflow. This role provides a chance to shape the customer experience, collaborate with teams across support, product, and engineering, and celebrate wins from helping thousands of people build on the web.
Location & Compensation
* Remote‐first (Australia)
* Full‐time, permanent
* Base salary: AUD 93,400 – 104,500 (market‐adjusted to location, experience, and skills)
* Eligible to participate in Webflow's company‐wide bonus program
Responsibilities
* Deliver consistently exceptional customer experiences to every Webflow user.
* Assist customers in support queues, chat, and phone, utilizing tools such as Zendesk, Zoom, and Jira.
* Document and report bugs, resolve issues, and foster collaboration within the team to ensure top‐tier customer satisfaction.
* Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.
Requirements
* Must be able to work weekends (Sunday‐Wednesday or Saturday‐Wednesday).
* Have 1+ years of experience in a technical support role with high‐touch customer support experience in SaaS or technical services across email, phone, and live chat.
* Proficient in HTML, CSS, DNS, JavaScript, or possess familiarity with Webflow knowledge.
* Can quickly self‐learn and adapt to evolving product features and digital tools.
* Possess a deep understanding of Webflow or similar web design tools.
* Apply analytical and critical thinking skills to technical troubleshooting.
* Work autonomously while being a creative and supportive team player.
* Practice radical candor to communicate clearly and solve problems creatively.
* Demonstrate strong written and verbal communication skills in English.
* Advocate for customers and colleagues, aspiring to build a career in customer support.
* Have experience working with Google Workspace, Slack, Zendesk, and Confluence.
* Stay curious and open to growth—actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.
Benefits
* Ownership in what you help build: equity (RSUs) for all permanent employees.
* Comprehensive health coverage (medical, dental, vision) for full‐time employees and dependents, with most premiums covered by Webflow.
* Support for every stage of family life: 12 weeks paid parental leave for all parents, 6+ weeks additional paid leave for birthing parents, inclusive care for family planning, menopause, and midlife transitions.
* Flexible vacation, paid holidays, and a sabbatical program.
* Access to mental health resources, therapy, and coaching.
* 401(k) with 100% employer match (up to $6,000/year) in the U.S., and retirement savings support globally.
* Monthly stipends for work and wellness expenses—Wi‐Fi, workouts, etc.
* Eligible for annual WIN bonus program for all full‐time, permanent, non‐commission employees.
Equal Opportunity Employment
Webflow is an Equal Opportunity (EEO)/Veterans/Disabled Employer and is committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job‐related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider qualified applicants with arrest and conviction records.
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