Customer Service Consultant
Job Type: Contract (3 months) Location: Melbourne Inner East (Hybrid, 2-3 days in office)
Are you a highly motivated and customer-focused individual with a passion for sales and service? We're seeking a skilled Customer Service Consultant to join a small, dynamic team on a 3-month contract. This role is a secondment opportunity, offering you the chance to work across two adjacent growth businesses, with the potential to become a long-term employee.
About the role:
This is a hands-on, phone-based role where you will be responsible for managing all inbound calls and emails. You'll spend 2.5 days with one team and 2.5 days with another team. You will assist both new and existing customers.
You will also work closely with product teams, providing customer insights to help drive continuous improvement. This role requires you to be adaptable, resilient, and able to switch between two different portfolios.
Key Responsibilities:
* Manage inbound calls and emails from customers
* Provide support on advertising and resolve customer queries.
* Conduct regular check-ins with new customers to ensure a smooth onboarding process
* Record all customer interactions in Salesforce.
* Provide feedback to stakeholders on recurring issues
* Stay up to date on marketing, product, finance, and fraudulent activity.
* Assist other areas of customer service when needed.
Skills and Experience:
* A proven track record of delivering exceptional customer service.
* Excellent written and verbal communication skills.
* Strong problem-resolution skills and the ability to remain calm under pressure.
* The ability to build rapport quickly over the phone.
* Great time management and prioritisation skills.
* Salesforce experience is highly regarded and would be beneficial.
* Experience in a similar customer service, phone-based role is essential.
If you are a self-motivated individual who can work autonomously and contribute positively to a team environment, we encourage you to apply.
#scr-hannah-macleod
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.