A leading manufacturer and distributor is seeking a Senior Customer Service Lead to drive customer growth. This role involves managing customer relationships and resolving complex issues. Ideal candidates will have over 7 years of experience, strong organizational skills, and the ability to mentor junior staff.
Key responsibilities include:
* Managing customer accounts
* Handling escalations and complaints
* Mentoring junior staff members
* Developing and implementing customer service strategies
This position offers a supportive team environment, opportunities for career advancement, and the chance to contribute to a respected business.