Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 57 countries to navigate their digital transformation. With over four decades of experience, we steer our clients through their digital journey by enabling the enterprise with an AI-powered core and agile digital at scale. Our learning agenda drives continuous improvement by building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Role
Position:
Field Service Engineer
Location:
Karratha, Australia
Salary range:
AUD 108,571 - 119,893 (Annual Gross)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities. Infosys fosters a culture where ideas can flourish and you are empowered to move forward as far as your ideas will take you. We strive to ensure your career continues to grow and we navigate forward together. The core values of learnability, collaboration with clients, trusted relationships, and a focus on our people sustain Infosys.
The role
We are seeking a proactive and skilled Field Service Engineer to join our close-knit team in Karratha. A key aspect of this role is providing hands-on user support, including troubleshooting and maintaining devices such as laptops, desktops, mobile devices, and IP phones. You'll also be involved in networking tasks within a Cisco environment, working closely with the broader networking team to ensure smooth operations.
This role involves supporting both IT and OT environments, with occasional campaigns to remote sites, both onshore and offshore. You will provide hands-on support for the wider teams, including networking, storage, and hosting, assisting with technical issues and ensuring overall system functionality. You will also be responsible for meeting and adhering to SLA requirements, ensuring that SLAs are not breached and that service is delivered in a timely and efficient manner. This role requires ownership of tasks from planning and execution to reporting, while adhering to strict safety and cybersecurity protocols.
What We're Looking For
You will have a minimum of 5 years IT support experience
Hands-on user support experience, including troubleshooting devices and systems managed in an Intune environment
Strong networking experience in a Cisco environment, and a CCNA certification
Experience providing hands-on support for networking, storage, and hosting teams
Ability to plan, execute, and report on technical maintenance campaigns
Experience with Windows Servers, VMware, and Palo Alto firewalls for management and maintenance
Strong understanding of SLA requirements and a focus on ensuring SLAs are met
High awareness of safety and strict adherence to safety protocols
High awareness of cybersecurity and strict adherence to cyber policies and protocols
Excellent communication and documentation skills
A mature, independent worker who takes pride in their work
A team player who collaborates effectively with other technical teams to resolve complex issues
Valid driver's license
Additional Skills
Excellent customer interfacing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills
Infosys recognizes that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment process, please contact our Recruitment team at or call 1-866-472-0935. You may also include your preferred method of communication in your email, and someone will be in touch.
Please note: Infosys does not accept unsolicited resumes from third-party vendors to protect the interests of all parties involved in the recruitment process. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence, and performance. Infosys is committed to embracing diversity and creating an inclusive environment and is proud to be an equal opportunity employer.
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