Customer Support Specialist Role
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional support and resolving customer queries in a timely and professional manner.
Key Responsibilities:
* Respond to customer inquiries via various channels, including email, phone, and live chat.
* Process and manage online returns, refunds, and faulty product claims.
* Lead the communication and resolution of boutique support queries, including online order issues and client complaints.
* Support VIP client management, including in-store profile updates and account-based discount application.
Requirements:
* 1+ years of experience in a similar lead customer service type role, preferably in the retail or fashion industry.
* A Bachelor's degree in Communications, Business, Commerce, Marketing or similar is highly desirable.
* Excellent communication skills, with strong copywriting skills being beneficial.
* A genuine customer-oriented approach to all interactions.
* Strong ability to overcome challenges calmly and effectively, demonstrating empathy.
* Exceptional planning, prioritisation and time management skills, with the ability to manage conflicting priorities effectively.
Benefits:
* A competitive salary package.
* Generous benefits including a clothing allowance, significant discounts on our range, Work from Home on Fridays, and birthday leave.
Why Join Our Team?
Our company values teamwork, innovation, and sustainability. We offer a supportive work environment that encourages growth and development.