Job Description
We are seeking an experienced banking professional to join our team as a Banking Consultant. In this role, you will be responsible for delivering exceptional customer service and providing timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
As a Banking Consultant, you will play a critical role in supporting and educating customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features. You will also provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking.
The ideal candidate will have experience in delivering high-quality customer experience, be comfortable with digital customer service platforms, and possess the ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
Key Responsibilities:
* Deliver exceptional customer service that drives customer satisfaction and first call resolution
* Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels
* Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
* Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
Requirements
* Experience in delivering high-quality customer experience
* Comfortable with digital customer service platforms to assist customers in real-time
* Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
* Understanding of digital verification and ID validation systems used in customer onboarding
* Proficiency in digital payment technologies, such as mobile wallets and online payments
* Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online