Ongoing/Non-Ongoing
- Salary: $69 716 - $75 695 plus 15.4% superannuation
- Canberra, ACT. Melbourne, VIC. Sydney, NSW
**Our Opportunities**
The successful applicants may also be required to provide some support to other local offices supported by the Information Division.
Key responsibilities include:
- provision of a superior, client-focused, information and technology support service to clients within all areas of the Department
- log, respond to, and resolve service requests, information requests, incidents, problems and requests for change from clients, using the Service Management tool
- install and configure supported software and hardware
- contribute to the implementation, maintenance and continual improvement of IT service processes, documentation and other procedures
- adhere to Key Performance Indicators and ensure that service level standards are met
- IT asset management and stock control
- assist in setup of local IT facilities and meeting rooms
- copying data to or from USB
- providing technical advice and guidance on supported products and services
- contribute to a positive culture that values innovation and ideas
- may require participation in after-hours support and on-call services roster
- may require travel for official duties.
**Who are we looking for?**
Key qualities required of the role:
- has demonstrated experience in the provision of IT support services in a busy and complex setting
- has an ability to communicate effectively to a wide range of stakeholders, and represent the Division or Commission positively
- displays sound judgement in responding effectively to stakeholder needs, including demonstrated attention to detail
- manages own time effectively to accomplish tasks and monitor task completion against milestones.
- effectively prioritises own work in line with team, division, and departmental objectives.
- takes responsibility for seeing own work tasks through to completion.
Please refer to the AGD Performance Expectations for more detail.
The range and nature of work within the Attorney-General's Department requires a workforce that reflects our diverse society and the department provides a number of support mechanisms for employees.
As an AGD employee, you will:
- be part of an inclusive and diverse work environment
- receive a generous starting salary and work conditions
- benefit from supportive learning and development
- be supported by a range of active networks including the Indigenous Employee Network, the Celebrating Ability Network, the Women's Network, the Pride Network and the Cultural and Linguistically Diverse Network.
To see further information regarding our support for our employees, please see our Workplace Diversity Page.
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