At Nationwide, a Customer Representative role is about supporting our customers with our services across all channels. From transactions at the branch, handling inbound calls, to supporting digital product applications, you will provide first-class service in person, via phone, and online — training will be provided.
This is an important role within the branch, acting as the gateway to protecting and caring for our customers, working closely as a team.
We need a Customer Representative for our branch in Tamworth. This is a permanent, part-time role of 14 hours per week. You will work 7 hours during branch opening times on Thursday, with the remaining hours spread over Monday to Saturday. The interview date is likely to be 21st May 2025.
Salary updates from 1 July 2025 : £25,250 pro-rata. If advertised as part-time, the salary will be proportional.
You should live within a 45-minute commute of the branch. Despite bank branch closures elsewhere, we are committed to maintaining our branches, with over 600 across the UK. If your preferred location is outside this radius, please check other vacancies closer to you.
Training will be virtual, based in-branch. The first 3 weeks are crucial for your success, and during this period, no holidays should be taken.
We prioritize redeployment for impacted employees, so applications from redeployment candidates will be given priority.
What you’ll be doing
Each branch is unique, and teamwork is key to providing the best service. The role is versatile: you will handle transactions, educate customers on digital banking, and address queries via various channels including online and phone. Building knowledge daily ensures we can answer all customer questions — they are our top priority.
About you
We value your experience and skills, but also who you are. Our diverse customer base reflects the diversity we seek in our team.
If you want to make a difference, help customers with online banking, and discuss our services, you’ll need to be comfortable with digital tools.
As the frontline in protecting our customers and building society, embody our customer-first behaviors:
* Feel what customers feel — empathize and understand their needs.
* Say it straight — be honest and clear in communication.
* Push for better — challenge the status quo and seek continuous improvement.
* Get it done — prioritize impactful actions and deliver excellent outcomes.
Show how these behaviors resonate with you and where you have demonstrated them.
The extras you’ll get
Benefits include:
* A personal pension with employer contributions
* Up to 2 days paid volunteering annually
* 25 days holiday (pro-rata)
* Life assurance (8x salary)
* Additional benefits via salary sacrifice scheme
* Performance-related bonus access
* Training and career development opportunities
* Health and wellness options through Wellhub
Banking — fairer, rewarding, for society
As a mutual, owned by members, we challenge the financial sector status quo, sharing profits and prioritizing customer needs. If you’re inspired by fairer finance and making a difference, you’re one of us.
We value growth, recognize achievements, and work for the benefit of customers, communities, and society. We are purpose-driven, customer-focused, and committed to Nationwide’s mission.
What to do next
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. You’ll then complete online assessments, including situational judgment and numerical tests, within 48 hours. Your candidate hub will provide hints, tips, and videos about working at Nationwide. We will contact all applicants after the closing date with the outcome.
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