Customer Service Officer (SAP)
Company Overview:
Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking a Customer Service Representative with SAP experience to join our team on a temporary basis with the possibility of a permanent position.
Job Description:
As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers. Your primary responsibility will be to handle customer inquiries and process phone orders directly into the SAP system. You will be working in a fast-paced manufacturing workplace, ensuring efficient order processing and maintaining strong communication with customers and internal teams.
Responsibilities:
Key customer orders directly into the SAP system accurately and efficiently
Ensure timely order processing, shipment, and delivery coordination
Provide product information, pricing, and availability to customers
Resolve customer complaints and issues promptly and professionally
Collaborate closely with internal teams to ensure smooth order fulfillment
Maintain accurate customer records and update information in the database
Follow up with customers regarding order status and shipment updates
Strive to achieve customer satisfaction and retention targets
Assist with administrative tasks and other duties as assigned
Requirements:
Previous experience as a Customer Service Representative or similar role
Proficient in using SAP to key phone orders directly into the system
Strong communication skills, both verbal and written
Excellent problem-solving and conflict resolution abilities
Ability to work in a fast-paced manufacturing environment
Detail-oriented with exceptional organizational skills
Positive attitude and a customer-centric approach
Ability to work independently and as part of a team
Basic computer skills and familiarity with Microsoft Office Suite
Benefits:
Competitive hourly rate
Opportunity for permanent employment based on performance
Collaborative and supportive work environment
Gain experience in a leading manufacturing company
Professional development opportunities
How to apply
Please ensure your CV is uploaded in MS Word format only.
SPELLER INTERNATIONAL - SAP Recruitment Specialists