Job Description
The Primary Care Support Officer role provides appropriate and effective support to primary healthcare providers in their encounter and management of patients, information, systems, and processes that support best practice quality and coordination of care to improve patient experience and health outcomes. The Primary Care Support Officer will work in the Primary Care and Digital Support Team and contribute to enhanced primary care capability, capacity and continuous quality improvement. It is expected that this position will remain flexible to meet the changing needs of the organisation and community.
The Role
The Primary Care Support Officer will be responsible and accountable for:
1. Contribute to the implementation of and monitoring of strategies to provide guidance and direct support to the primary care sector
2. Deliver support and capacity building activities to primary healthcare providers
3. Support General Practitioners, clinicians and commissioned service providers in the primary care setting, using the stepped care model to select the least intensive level of care, for a person presenting for mental health assistance by using the Initial Assessment and Referral (IAR) tool
4. Promote and support the effective implementation of quality improvement frameworks and delivery of quality improvement activities
5. Support uptake and implementation and appropriate use of government initiatives, incentives and systems
6. Support the collection of quality health data from primary healthcare providers and maintain accurate service and other information in CSAPHN systems regarding primary healthcare providers in the region
7. Support and inform service design and commissioning across all CSAPHN portfolios by providing insight on primary healthcare provider integration, participation, potential alignment with quality improvement activities
8. Contribute to the needs analysis and service design activities of CSAPHN by providing insight and input on primary health care needs and primary care provider capability and capacity
9. Participate in team planning and development activities that contribute to the strategic direction of the organisation
Other duties:
10. Attend and present at meetings, seminars, and forums when required.
11. Collaborate with the Clinical Councils and Community Advisory Committees as required, providing input within the confines of this role.
12. Support the organisation to embed reconciliation initiatives into business and our everyday work in line with our CSAPHN Reconciliation Action Plan.
Country SA PHN offers great range of benefits to our employees, including:
13. Access to generous not for profit Salary Sacrifice taxation benefits including up to $15,900 for living expenses and $2,650 for meal and entertainment.
14. 5 weeks annual leave and 12 days personal leave.
15. Collaboration with passionate like-minded professionals.
Country SA PHN offers a flexible working location with offices located around the state. Working within a country location is preferred.
How to Apply
To apply for this position, please submit a brief cover letter and a resume. Your cover letter should briefly address the knowledge, skills and experience required for the position.
Applications will ONLY be considered when received through our career's portal.
To apply, you must have the legal right to work in Australia and your employment will be subject to an acceptable National Police Check.
Shortlisting for this position will commence immediately and we reserve our right to close this position at any time if a suitable candidate is found.
Aboriginal and Torres Strait Islander people are encouraged to apply as Country SA PHN seeks to strengthen a responsive and supportive workforce reflecting our diverse communities.
To express your interest for this contract, please submit your resume via our careers portal.
Expressions of Interest close: COB Wednesday 11 March 2026.
Desired Skills and Experience
About You
Essential requirements for this position are:
16. A relevant tertiary qualification in a health-related discipline, public administration, business management, health administration or related discipline or equivalent experience in a related field.
Experience / Knowledge/ Skills / Abilities:
17. Relevant experience in primary care, tertiary, or the community sector (ideally in mental health in fields such as psychology, social work, mental health nursing or occupational therapy)
18. Experience in delivery of projects and program outcomes in community, health, or aged care sectors
19. Demonstrated understanding of primary health care trends and community issues in the South Australian context
20. Demonstrated ability to build rapport and connections with a wide range of key internal and external stakeholders to ensure best collective outcomes and solutions
21. Excellent written and verbal communication with strong interpersonal skills and the ability to communicate effectively at all levels
22. Ability to work with minimal supervision, as part of a team and across business areas, functions, and organisations
23. Proactive, well organised, with excellent time management and problem-solving skills
24. Experience with clinical data collection and reporting
25. Experience in primary healthcare quality improvement activities
26. Knowledge and understanding of trends in primary healthcare reforms, including State and Federal Government roles in primary healthcare
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