Salary Range: $118,220 -$129,820 + Attractive Superannuation
- Contact Officer: Petra Watson-McNamara on (03) 9284 6154
The Defence Service Homes (DSH) Insurance Scheme is a national scheme providing home building insurance to eligible veterans, war widows and Australian Defence Force (ADF) personnel. The team consists of five core business areas that include Products, Pricing and Underwriting, Sales and Policy, Claims, Marketing and Communications and Finance and Accounts.
**Duties**
- Direct and oversee the insurance underwriting program with responsibility for ensuring integrity of underwriting activities and processes
- Manage and coordinate implementation of premium pricing reviews, including modelling and methodology in conjunction with external actuary
- Manage and coordinate development of new products and improvements to existing products or product lines including evaluating and ensuring design feasibility and design optimisation
- Determine, negotiate and agree on in-house quality procedures, standards and specifications. assessing policyholder requirements and ensuring that these are met
- Perform design or redesign of business processes to improve operational efficiency including analysing current effectiveness, implementing, and updating of processes so as to ensure business goals are met and develop strategies to improve workflow effectiveness
- Lead and manage a small team handling internal and external complaints in line with the General Insurance Code of Practice (GICOP)
- Manage resources effectively to ensure service standards and business objectives are achieved in DSH Insurance's service delivery to policyholders, including management of a geographically dispersed team in up to three locations
- Provide advice as required to the National and General Managers of the Defence Service Homes Insurance Scheme, the Defence Service Homes Insurance Scheme Advisory Board and other internal and external stakeholders
**Eligibility**
- Applicants must be an Australian citizen to apply.
**Desirable**
Applicants will need to demonstrate significant management experience, with deep insurance knowledge highly preferred.
**Notes**
A merit pool will be established that may be used to fill similar positions within the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
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