We are seeking a skilled Network Operations Center (NOC) professional to join our team. This role is responsible for ensuring maximum possible service availability and performance for all CX products.
The ideal candidate will have a strong understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP. They will be able to troubleshoot Cloud Systems, and Network platform issues from a server-side perspective, and validate and test all NICE CX products and platforms.
This is an excellent opportunity for someone who is confident and goal-oriented, with an ability to set and meet short and long-term objectives. The successful candidate will be able to create, utilize, and maintain technical documentation, and work in a Windows server environment as it relates to server and software management tasks.
Key Responsibilities:
* Troubleshooting: Identify and resolve issues with Cloud Systems, and Network platform.
* Validation and Testing: Validate and test all NICE CX products and platforms.
* Routine Health Checks: Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
* Communication: Provide clear communication to stakeholders throughout the organization.
Requirements:
* Education: Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
* Experience: 5+ years experience working in a technical or support role within telecommunications, data network, or application server environments.
* Skills: Strong understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
What We Offer:
* Opportunity to work with a market-disrupting global company.
* Flexible work arrangements.
* Ongoing training and development opportunities.