Satterley is Australia's leading private property developer with residential communities in Western Australia, Victoria, and Queensland. The Satterley name is intrinsically linked with a reputation for development excellence, and we continue to lead the market in community creation as we are genuinely passionate about creating engaged and sustainable residential neighbourhoods.
Business Systems Analyst
We have an exciting opportunity for a customer focused Business Systems Analyst to join a newly created area of Business Systems. This role is full time permanent based in our West Perth Office reporting to the Business Systems Lead and will provide Australia wide support. The role is primarily supporting the CRM system within the Company regarding functionality, integrations, data management, reporting and analytics.
Key Responsibilities
* Manage day-to-day CRM administration and support of business systems, databases and associated applications ensuring integration with the end‐user.
* Provide ongoing support, troubleshoot issues, perform daily admin tasks (user setup, roles, permissions), and ensure system performance and updates.
* Collaborate with key users and stakeholders to optimise processes within CRM.
* Lead data analysis, development and maintenance of reporting and analytics within the CRM platform.
* Maintain documentation and develop standard operating procedures, provide user training, and advise on best practices for CRM adoption and efficiency.
* Support the review of the system functionality including enhancements, changes, system issues, fixes, interfaces with other systems.
* Ensure practices surrounding disaster recovery and backup procedures are maintained and followed to safeguard business continuity.
* Support the business with consolidating data from different sources, the analysis and preparation of dashboards and reporting.
* Provide support with data security, privacy and compliance with industry regulations and best practices.
Qualifications and Requirements
* Minimum 2 years experience in a similar role with a tertiary qualification in Information Technology/Computer Science.
* Strong understanding of IT systems, particularly CRMs and the infrastructure/network management.
* Advanced reporting and data analysis skills inclusive of using different platforms such as PowerBi, Excel.
* Excellent communication, interpersonal and customer service skills.
* Ability to work with a high level of accuracy, attention to detail and timeliness.
Please note, the successful candidate will be required to obtain or provide a National Police Clearance no older than 3 months at time of applying.
What we offer
* A competitive base salary plus superannuation.
* Hybrid working with one day working from home.
* A comprehensive benefits and wellbeing program.
If you are keen to join an industry leader and meet the above requirements, please select the APPLY button on this page. Applications must include a cover letter explaining your interest in the role and a copy of your current CV.
Note: To be considered for this role, applications MUST be submitted via the SEEK website. Only candidates that meet the above requirements will be considered and only short‐listed applicants will be contacted.
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