As a Technical Support Specialist, you will be responsible for providing high-quality technical support to end-users. Your primary focus will be on resolving complex problems related to workstation hardware and software.
About the Role
This is an exciting opportunity to join our team as a Technical Support Specialist. You will be based in Adelaide and will work closely with various stakeholders to resolve technical issues efficiently.
Your key responsibilities will include:
* Managing the end-user services queue for incidents and requests
* Providing technical assistance with workstation hardware repairs, installation, configuration, and peripheral support
* Offering guidance on workstation software installation, configuration, removal, and user assistance
* Servicing mobile devices and telephone handsets
Requirements
To succeed in this role, you must possess:
* Tertiary qualification in information technology or a related field
* Significant experience working in modern workplace technologies
* At least 5 years of experience in technical support in a similar-sized environment
* A strong service-oriented mindset and attention to detail
What We Offer
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you are passionate about delivering exceptional technical support and are committed to excellence, we encourage you to apply for this challenging and rewarding role.