Front Office Supervisor Job Description
The role of a Front Office Supervisor involves leading the front desk team to provide exceptional guest services. The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong focus on customer satisfaction.
Key Responsibilities:
* Answer incoming calls and respond to guest inquiries in a timely manner.
* Create, amend, and cancel reservations according to hotel policies and procedures.
* Provide accurate information about the hotel's facilities, services, and surrounding area.
* Transfer calls and leave messages for team members as needed.
* Assist guests with their needs and resolve any issues that may arise during their stay.
Training and Development:
* Train GSA team members on new procedures and policies.
* Ensure that all team members are meeting performance standards regarding reservations, answering calls, responding to guest requests/queries, and property knowledge.
* Provide constructive feedback to associates on their performance and discuss areas for improvement with the front office manager or duty manager.
* Attend training sessions and meetings to stay up-to-date on the latest developments in the industry.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career advancement and professional growth.
* A supportive and collaborative work environment.
* Recognition and rewards for outstanding performance.