Overview
Location: Ongoing Role in Dubbo NSW and Talent Pool for various locations listed below. Albury, Batemans Bay, Bathurst, Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga. Base Salary range $80,129 - $92,701 plus superannuation & annual leave loading.
Role
Client Service Officer, Southern & Western District | Homes NSW. Talent Pool Creation.
What You'll Do
Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs. You will be flexible, with a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people in social housing, people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.
What You'll Do – Tenancy & Access Teams
* Tenancy Team: Working with tenants to resolve arrears and/or property care concerns.
* Providing support and advice to resolve instances of anti-social behaviours within tenancies and surrounding neighbourhoods.
* Visiting Tenants in their homes on a regular scheduled basis.
* Working with clients at the counter or over the phone.
* Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
* Working collaboratively in a team environment to achieve the team's key performance indicators (KPIs).
* Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW.
* Using a range of technologies including iPad, online phone system and online forms.
* Access & Demand Team: Work directly with clients and their advocates to provide advice and assistance on housing options, processing and assessment of applications and enquiries based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.
* Rostered shifts working with clients at the counter or over the phone.
* Working collaboratively in a team environment to achieve the team's KPI's.
* Using a range of technologies including iPad, online phone system and online forms.
* Supporting outreach services in local communities and homelessness initiatives.
This is a highly valued role within our agency. There will be something new to accomplish every day working with a range of social housing tenants and applicants and their advocates in a solution-focused environment.
What We're Looking For
* Essential Requirements: Possession of a minimum Provisional 2 NSW Driver's Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
* You are an Australian citizen or permanent resident or have respective right to work Visa in Australia
In addition to meeting the essential requirements, the successful candidate will have the following:
* Ability to work independently and manage your own work, including working both independently and within a team environment.
* Ability to establish and maintain relationships with internal and external stakeholders.
* A commitment to a culture of teamwork, excellence and continuous improvement.
* Client service skills with an empathic approach to clients.
* A strong commitment to customer service.
Are you ready to join us?
Download the role description. Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) addressing how you meet the requirements of the role, and list your preferred office locations. If applying via Seek, you may need to set up a profile or log in. To apply directly via the DCJ Careers site, click here and search for the job to apply now.
What We Offer
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs
Additional Information
Applications close 11:59pm AEST Tuesday February 10, 2026. For more information, contact the hiring manager Amanda Cameron at amanda.cameron@homes.nsw.gov.au or 0418 576 909. For recruitment adjustments or alternative submission methods, contact Robbie Chiplen at Robert.Chiplen@dcj.nsw.gov.au or 0419 448 615. Inclusion and Diversity lies at the heart of how we recruit. Further information on DCJ's inclusion and diversity efforts is available on the DCJ website.
Legal and Equality Statements
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. We do not require applicants to meet every desired requirement to be considered.
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