Permanent full time position | $60,000k + Super
- Tullamarine location | Parking on site
- Great company culture | Career progression opportunities
SMAART Recruitment has partnered with a prestigious client in the automotive industry. Our client is seeking a dynamic and resilient Customer Support Officer to join their dedicated team in their Tullamarine office. This is an excellent opportunity to be an integral part of a company that values its employees and offers various awards, career progression opportunities, and a vibrant work culture.
**Key Responsibilities**:
- Address inquiries regarding stock, providing comprehensive information and support to customers.
- Conduct thorough investigations and follow-up on customer queries, ensuring swift and satisfactory resolutions.
- Engage in a hands-on role, exhibiting problem-solving skills and a proactive approach in addressing customer needs.
- Build and maintain strong relationships with clients, demonstrating a sense of urgency and professionalism in all interactions.
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**Requirements**:
- Previous experience in customer service, call centre, or retail role
- Strong problem-solving skills.
- Resilience and the ability to handle challenging situations with professionalism.
- Excellent communication skills, both verbal and written.
- Experience with computer systems or affinity with technology.
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**Benefits**:
- Generous salary package $60k + Super
- Onsite parking for convenience.
- Opportunities for career growth and development within the company.
- Various awards throughout the business, recognising employee contributions.
- Birthday day off as a special perk for employees.
If you are passionate about delivering exceptional customer service, and thrive in a dynamic work environment, then