Join to apply for the Guest Service Agent - Voco Kirkton Park Hunter Valley role at Bendigo Advertiser.
Position
Part-time / Full-time Guest Service Agent.
What You Will Do
Kicking off truly memorable guest experiences with the warmest of welcomes.
Acknowledging IHG One Rewards members and returning guests in person or over the phone.
Taking, managing, and receiving payments for guest bookings.
Making the check-in and check-out process feel swift and seamless.
Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
The Ideal Candidate Will Have
Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
Communication skills – guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language – extra language skills would be great, but not essential.
Literate and tech-savvy – you'll need a good grasp of reading, writing, basic maths and computer skills.
We Are Looking For Someone Who
Can work a rotating roster, including shifts on weekends and Public Holidays.
Availability to work evenings (3pm – 11pm) is a highly advantageous requirement.
Full Australian Drivers Licence to provide valet parking services.
Has the legal right to work in Australia without any limitation or hour-restriction and holds a current police clearance (not older than 6 months).
What We Offer
Duty Meal provided on shift.
Uniform supplied.
Paid birthday leave – hip hip hooray
Paid parental leave scheme.
Free onsite parking.
Staff Celebration Events.
Some of the best colleague discounts across our IHG Hotels across Australia and worldwide for accommodation, food and beverage.
A massive colleague discount platform for all your favourite brands and retailers.
Your career journey will be supported through lifelong development programs.
IHG provides a supportive environment for wellbeing through the myWellbeing framework.
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