The Delivery Executive is accountable for fostering and growing the end-to-end Cloud Infrastructure Services (CIS) client relationship by driving value for our client's business and delivering account growth across Projects & Consulting (P&C) and Managed Services.
Key responsibilities:
develop client relationships and intimacy, demonstrating an understanding of the customer's business objectives, strategy, needs, pain points and risks
ensure client satisafction (measured by client feedback scores)
grow business and drive revenue and contract margin growth on accounts in line with annual targets
understand all of CIS' portfolio, as well as the broader Capgemini offerings/capabilities and work closely with architect colleagues to address technical gaps and develop solutions to meet client needs with a 'One Capgemini' approach
own, coordinate and shape new opportunities throughout solutioning and sales stages to close
manage governance and delivery performance; review and approve account delivery status through delivery reviews, including emonitoring accuracy, 'health' of the engagement, RAYG statuses, financials and discuss any areas for improvement with the client
coordinate Service Delivery Managers in managed services engagements and Engagement Managers in projects and consulting engagements as applicable
comply with all security protocols
Your Profile
Several years' Delivery experience in a global, complex, matrix IT Services & IT Consulting organisation
Natural Resources, Mining, Energy Transition, Utilities sector experience is ideal
already based in Perth, Western Australia
What You'll Love About Working Here
Career growth through learning platforms, certifications, and global mobility.
Career development programs and pathways to help you grow within Capgemini.
Inclusive culture backed by our "Inclusive Future for All" commitment.
Competitive total rewards and recognition programs.
Flexible work arrangements to support your work-life balance.
Opportunities to take on new challenges and expand your experience.
When you join Capgemini, you don't just start a new job. You become part of something bigger.
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