Description
Strategic Delivery Leadership
* Champion the delivery of enterprise accounts, ensuring exceptional client service and operational consistency.
* Design and implement scalable frameworks that foster growth, agility, and client satisfaction.
* Collaborate with senior leadership to align delivery operations with Adecco's national strategy and transformation agenda.
Global Talent Supply Chain & Offshore GRC Management
* Lead and optimise the performance of our offshore GRC team, integrating onshore and offshore operations.
* Drive innovation in sourcing, candidate pooling, and recruitment support, leveraging AI and Adecco's Info Platform.
* Partner with subject matter experts to refine workflows and embed new technologies.
Operational Excellence & Compliance
* Monitor and improve delivery KPIs: fill rates, time-to-fill, client satisfaction, and safety compliance.
* Champion work health and safety initiatives and ensure regulatory alignment.
* Uphold Adecco's quality standards, audit protocols, and operational governance.
People & Culture
* Build and inspire a high‑performing team, fostering a culture of accountability, collaboration, and continuous development.
* Lead regular coaching, performance reviews, and succession planning.
* Embody Adecco's values—passion, collaboration, inclusion, courage, and customer‑centricity—in every interaction.
* Own the P&L for delivery operations, driving profitability and cost control.
* Support commercial negotiations, pricing strategies, and margin optimisation.
* Collaborate with finance and sales to forecast performance and identify growth opportunities.
Profile
* Bachelor's degree in business or related field.
* 5‑10 years' senior operational leadership experience in staffing or workforce solutions.
* Proven success managing large‑scale delivery teams and offshore operations.
* Strong commercial acumen with P&L literacy.
* Exceptional stakeholder engagement and leadership skills.
* Familiarity with recruitment platforms, workforce analytics, and compliance frameworks.
* Confident, inclusive, and accountable leadership style.
* Excellent communication, coaching, and organisational skills.
* High emotional intelligence and interpersonal awareness.
* Skilled at motivating and developing others.
Job Offer
Join a global leader in workforce solutions, where your leadership will shape the future of talent delivery in Australia. We offer a dynamic environment, opportunities for growth, and the chance to make a real difference.
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