Job Description
Location: Australia (multiple sites: Renmark SA 5341, Port Lincoln SA, Modbury SA, Mt Barker SA, Victor Harbor SA, Mt Gambier SA, Launceston TAS 7250, Devonport TAS, New Castle NSW, Albury NSW 2640, Armidale NSW 2350, Ballina NSW 2478, Bateau Bay NSW 2261, Bega NSW 2550, Byron Bay NSW 2481)
Employment Type: Independent Contractor / On Call / Casual Basis
Work Mode: Onsite (Field Support / On-Demand / Casual)
Role Overview
We are looking for an experienced EUC / Network Smart Hands Engineer to provide onsite technical support under an On‐Call/Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop/laptop/printer/network hardware and hands‐on experience handling break‐fix, installation, and maintenance activities.
Key Responsibilities
* Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
* Perform break‐fix IMAC (Install, Move, Add, Change) and preventive maintenance activities.
* Support network device installations such as routers, switches, access points, and cabling.
* Handle hardware replacements, upgrades, and troubleshooting for end‐user devices.
* Collaborate with remote support and service desk teams to ensure timely resolution.
* Maintain accurate logs of dispatch calls, asset details, and work completion reports.
* Coordinate with vendors or third‐party support teams when needed.
* Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience
* 3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of Windows OS, Office 365, Active Directory, and common desktop applications.
* Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
* Hands‐on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
* Familiarity with ticketing tools such as ServiceNow, Remedy, or similar.
* Excellent communication and coordination skills.
* Valid driver's licence and willingness to travel to client sites.
Preferred Qualifications
* Prior experience in Casual/on‐Demand support engagements.
Work Scope
On‐Demand/Casual calls during business hours (may include after‐hours/weekend support as per SLA).
Reporting
Regional Service Delivery Manager / Project Coordinator.
Key Skills
* Mac OS
* Active Directory
* Desktop Support
* Computer Networking
* Mobile Devices
* Windows
* Remote Access Software
* SCCM
* Help Desk
* Operating Systems
* Remedy
* Troubleshooting
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