About UsInfosys is a global leader in next-generation digital services and consulting.
We enable clients in 56+ countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description:Infosys is seeking a Manager of Client Services (MCS) to lead and grow a substantial IT services business within the Banking & Financial Services and Insurance sector (BFSI).The Manager-Client Services is responsible for managing existing clients and acquiring new clients in the region.
The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.Location: Sydney, NSWRoles and Responsibilities:Develop and present proactive proposals to the clients/prospects in line with sector strategyEngage the relevant internal Infosys teams and service lines team to develop solutionsHandle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in placeSet and manage client expectations ensuring strong client satisfactionSkills / Competencies:Essential:Tertiary Qualification in IT / Computer Science / related discipline.Preferred:Strong sales/relationship management/account management experienceA total of 15+ years of experience in Consulting and IT Services market, out of which recent 4+ years of experience in Account Management / Business Development in Australia in the Consulting & IT Services market.Prior experience of managing clients in the Insurance vertical would be desirable.Track record of interacting and building relationships with Head-off, Executive and CXO level client contactsSignificant business development and project management experienceSignificant experience in IT Services including strong Global Delivery Model experienceAbility to position industry insights as they pertain to client needs & requirementsDeeply understand their client's business challenges, and provide thought leadership in addressing these issuesExperience in Technology Consulting for Insurance SectorHands-on experience with proposal creation and leading proposal presentationsStrong leadership, interpersonal, communication and presentation skillsWide variety of IT and business consulting engagement experienceCommercially savvy/understands contracts, MSAs, Multiple pricing models
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