Part Time Customer Service & Sales Consultant (MORAYFIELD)
Job Summary
As a Retail Sales Consultant, you play a key role in delighting Telstra's customers through outstanding customer service. You provide an exceptional in‐store customer journey and empower customers by identifying the products and services they need to transform their telecommunications experience.
Key Responsibilities
* Deliver exceptional customer experiences by helping customers find the right products and services and ensuring their time at Telstra is memorable.
* Act as a go‐to tech expert, staying up‐to‐date with the latest gadgets and services and offering informed guidance and solutions.
* Use consultative selling skills to meet and exceed sales targets and KPIs.
* Collaborate with the team to create a welcoming environment where everyone is supported to achieve store goals.
Salary & Benefits
* Hourly rate: $30.33 per hour (Junior rates apply for those under 20 years of age).
* Penalty rates: 25% for weekday hours after 6 PM, 25% for Saturday, 100% for Sunday, and 150% for public holidays.
* 12 % superannuation and 10 % variable remuneration (eligibility and calculation subject to plan rules).
* First two months guaranteed while you learn on board.
* Generous discounts: 30 % off Telstra services and exclusive offers with over 240 partner brands.
* Leave options: 16 weeks paid parental leave, additional leave for gender affirmation, cultural, blood donor, and optional purchase of up to 4 weeks of additional leave.
* Access to over 17 000 learning programs with LinkedIn Learning and the Future‐Ready career development program.
* Flexible working hours and support for parental leave.
* Monthly performance rewards, recognition programs, and an inclusive workplace culture.
Desired Qualifications & Attributes
* Strong communication skills and a natural ability to connect with people.
* Solution‐oriented mindset and the ability to think on your feet.
* Sales drive and motivation to achieve and exceed targets.
* Passion for learning, resilience, and positivity.
* Customer‐facing experience preferred but not required; enthusiasm and willingness to learn is essential.
EEO Statement
We welcome applications from people of all backgrounds, abilities, and experiences. Telstra is an equal opportunity employer and is committed to providing a workplace where everyone is respected, valued, and can thrive.
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