Belong somewhere you can thrive.
At Sofitel, we don't just deliver luxury - we live it through our people. Anchored in our values of humble excellence, passion, pride and empowerment,we craft experiences that inspire our ambassadors to bring their best to every guest interaction.
Located in the heart of Broadbeach and just moments from the coastline, Sofitel Gold Coast Broadbeach is where French elegance meets beachside sophistication. With 296 beautifully appointed rooms, sweeping ocean and hinterland views, and vibrant dining destinations, this is a place where hospitality is alive, warm, and effortlessly refined.
A Career that lets your passion shine:
We are seeking a People & Culture Officer who blends operational capability with thoughtful judgement. Someone ready to contribute to meaningful people strategies while excelling in the day-to-day delivery of P&C excellence.
* Deliver real impact across the full employee lifecycle - supporting leaders, engaging employees and ensuring consistent, high-standard P&C delivery.
* Lead end-to-end recruitment, onboarding and offboarding, creating a positive and professional employee experience.
* Maintain accurate employee records and ensure compliance with legislative and organisational requirements
* Provide practical employee relations and performance support to leaders and team members.
* Conduct objective, procedurally fair workplace investigations in line with policy, legislation, and best practice.
* Support capability, recognition and talent initiatives in partnership with department leaders.
* Coordinate and deliver learning, development and induction programs.
* Deliver workforce administration, reporting and data analysis with precision.
* Support managers and employees in the interpretation and application of industrial instruments, policies, and procedures.
* Contribute to the development and continuous improvement of our P&C systems, policies and processes.
* Plan and deliver engaging employee events and activations, that blend culture with creativity.
* Build strong, trusted relationships as a visible People & Culture partner across the hotel.
What you will bring to the role:
* High emotional intelligence, with strong interpersonal skills and the ability to build trust, influence, and inspire credibility at all levels.
* Demonstrated experience in a generalist HR or People & Culture role, with exposure to employee relations, industrial relations, and performance management.
* Exceptional communication and collaboration skills, with the ability to navigate complex situations thoughtfully and professionally.
* Sound knowledge of employment legislation and the Hospitality Industry Award.
* Proven ability to conduct workplace investigations and provide practical, fair guidance on employee matters.
* The ability to confidently deliver training and presentations to both small and large audiences.
* Strong organisational and administrative capability, with the ability to prioritise and pivot.
* Proficiency with HR systems and Microsoft Suite, with a focus on accuracy and insight.
* Tertiary qualification in Human Resources or a related discipline, or equivalent relevant experience.
* Experience within a hospitality and/or luxury environment advantageous.
Thrive in our Sofitel Gold Coast Broadbeach community:
* Be part of a luxury hospitality leader where People & Culture is central to strategy, not just process.
* Generous discounts on accommodation, dining, and lifestyle experiences across Accor's global portfolio, for you, your family and friends.
* Tailored recognition and reward programs.
* Ongoing leadership development, mentoring, and career growth opportunities with solid pathways for progression.
* Complimentary lunch daily and discounted onsite parking in the heart of Broadbeach.
* Celebrate your work anniversary with a complimentary Sofitel luxury stay, plus a paid day off on your birthday.
* Confidential and complimentary wellbeing support and resources through a 24/7 dedicated contact line and comprehensive app, for you and your family
* Company paid parental and family leave to support during important stages of life.
* Inclusive and supportive culture where your creativity and passion shape the employee experience.
Apply now and let your passion shine.
Full Australian working rights are required for this position with the ability to work an average of 38 hours per week.
Our commitment to Diversity & Inclusion:
We're proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.