Corporate Services | Client Solutions | Flexible
* Permanent, full-time or part-time position. Flexible working opportunities will be considered.
* Hybrid and flexible working; WFH and from modern, open plan offices. We will provide you with WFH IT equipment plus reimbursement of up to $500 for additional equipment
* Reward and recognition, including competitive remuneration and career progression
* Learning and career development programs for all roles and levels
* Flexible leave options and up to 26 weeks paid parental leave
* Free daily breakfast and office social events
* Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion across our firm
Learn more about what Hall & Wilcox can offer you:
About the role and team
We have an exciting opportunity for a Senior Workflow Developer/Analyst to join our Client Solutions team.
The Client Solutions team sits within Corporate Services and has approximately 15 employees nationally.
The Senior Workflow Developer/Analyst will design and develop matter and case management solutions that drive business process improvement, uphold client service standards, and meet reporting requirements. This role focuses on delivering solutions that enhance both client and user experiences by integrating legal practice knowledge with technology, knowledge management, business analysis, process optimisation, and project management.
Experience in document automation and assembly is highly valued, as there may be opportunities to support document automation projects during periods of increased demand.
Working closely with the Workflow Solutions Manager and Document Automation Specialists, you will be responsible for:
* leading consultations with the sections to identify, clarify and document their requirements to develop processes and workflows;
* designing and developing complex, scalable processes and workflows using a visual modeller tool in the case/matter management solution;
* translating strategic business and client needs into technology solutions, providing clear options, recommendations and implementation strategies;
* assisting with leading project management and change management of the case/matter management solution rollout, as well as other internal and client applications developed by the Client Solutions team;
* creating and maintaining comprehensive technical documentation for case/matter management solutions;
* leading and participating in testing and implementing the solutions that are developed;
* managing multiple projects concurrently balancing competing priorities with minimal oversight;
* sharing expertise and mentoring and developing junior colleagues;
* exploring and promoting innovation and continuous improvement, evolving ways of working and embracing the use of technology; and
* assisting in reviewing client reporting and creating reporting specifications based on the client's requirements.
About you
You will ideally have the following skills and experience:
* extensive experience (5+ years) working with legal case/matter management solutions (eg Sharedo, Caseflow, Mattersphere, Visualfiles etc);
* demonstrated ability to engage and influence stakeholders including senior leaders;
* strong communication and relationship management skills;
* advanced business analysis and solution design skills with a strong understanding of legal process improvement;
* project management skills and ability to utilise change management models and tools;
* knowledge of legal technology, including technical platforms, specific technical applications and their impact on the practice of law;
* expertise with client reports and specification documents;
* experience with document automation/assembly within a case/matter management context highly regarded (with potential for surge project work);
* familiarity with the use of professional software engineering methodologies and technologies (SDLC) including time recording, code management, testing development, staging and test environments and change request specification;
* demonstrated ability to navigate diverse stakeholder perspectives and organisational priorities;
* strong accuracy attention to detail;
* advanced problem-solving capabilities and ability to effectively communicate insights clearly;
* a demonstrated capacity to plan, priorities and co-ordinate a demanding and varied workload, with a clear ability to meet timelines; and
* ability to follow instructions and work in a team, as well as autonomously.
About us
Hall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.
Hear from our people about what it's like to work at Hall & Wilcox:
Some of our recent awards and citations include:
* Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice Awards
* Ranked 7th in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025
* Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
* Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018
We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.
We are also renowned for our Smarter Law approach. Smarter Law means we look beyond the status quo to think differently and find solutions. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.
We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about Hall & Wilcox please visit our website.
Apply now
Let's connect. Click apply to submit your application.
At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.
We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at for a confidential discussion.
This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.
LI-KC1