Build a career, not just a job. Join a market leader and grow with us.
Kirby HVAC&R, part of the global Beijer Ref Group, is a leader in the Australian refrigeration and HVAC industry. As a trusted HVACR wholesaler, we support customers by providing air-conditioning, commercial and industrial refrigeration solutions.
Due to continued growth, we have an exciting opportunity for a Customer Service Representative to join our friendly and high-performing Silverwater branch.
Why join Kirby HVAC&R?
At Kirby, we invest in our people and support long-term careers. When you join us, you'll enjoy:
* Competitive base salary + super
* Overtime and call out opportunities to boost your earnings
* Incentive programs that reward team success
* Structured training programs
* Career pathway opportunities into leadership, account management, technical sales, engineering and more
* Opportunities to work across other Sydney branches to elevate your skills, experience and knowledge
* Salary packaging, novated leasing & Maxxia rewards
* Generous paid parental leave
* A supportive, vibrant and inclusive team culture
* The stability and opportunity of working within the Beijer Ref Group, with multiple businesses and career options nationally and globally
About the role
This is a secure, full-time Monday–Friday role with weekend work as optional across the branch network, perfect for someone who genuinely enjoys customer service and wants to develop technical expertise in a specialist industry.
Reporting to the Branch Manager, you will:
* Deliver exceptional counter and internal sales service to trade customers
* Build strong relationships with local tradies and national account technicians
* Identify customer needs and go above and beyond to exceed expectations
* Assist with stock management and inventory control
* Perform general warehousing duties (picking and packing)
* Operate a forklift - we will help you to obtain a license and train you
* Maintain a safe and organised work environment in line with WHS requirements
What will make you successful?
We're looking for people with the right attitude and customer-first mindset. You'll thrive in this role if you have:
* A genuine passion for serving and helping customers
* Strong customer service or retail experience (trade or technical environments highly regarded)
* The ability to build rapport and lasting relationships
* Strong technical aptitude and a willingness to learn – we'll train you to become an HVAC&R specialist
* Confidence communicating with a wide range of customers and team members
* A current forklift licence, or willingness to obtain one (company funded)
* A strong commitment to safety and teamwork
Why this role is different
This is more than a customer service role. It's a launchpad into a specialist industry, offering real skills, genuine development and long-term career growth. Many of our leaders started in roles just like this.
If you enjoy problem-solving, learning new technical skills, and being part of a team that truly supports each other — we want to hear from you.
Apply now and start building your future with Kirby HVAC&R