Meet plenty of people within our amazing REA community!Deliver great customer service and support to employees and visitors12-month fixed term role based on-site in the Richmond office, Monday – FridayWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property.
No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.Our people are the key to our success.
At the heart of everything we do, is a thriving culture centred around high performance and care.
We are purpose driven and collaborative, which drives innovation and our ability to make a real impact.
As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.Where the team fits inThe Workplace Receptionist sits within The Finance and Business Services team, or FaBS as we like to call them, which is the engine room of the REA Group.
The team is comprised of Finance, Risk & Assurance, Workplace Experience & Procurement, Investor Relations, Corporate Development and Corporate Communications.For our Workplace team, the staff are our customers, we look after them.
We support our people and give them a pleasant and safe working experience in the office and at home.
We're onsite, front of house, and always offering a helping hand.Whilst we are looking for someone to be at our front desk, the role is not just answering the phone and greeting people with a smile.
It's about continually finding ways to improve the current office environment, looking after the space and culture, and ultimately creating a space that everyone is proud to work in.What the role is all aboutAct as the main point of contact and front-of-house for all visitors and guests to REAManage incoming / outgoing calls, emails, Slacks, and in-person enquiriesCommunicate facility and office updates to staff via the appropriate channelsBe responsible for our visitor management system, ensuring our guests to the office do the right thingMaintain security and access register and ensure all guests to REA are signed in and out appropriatelyEnsure staff common and amenity areas such as mail room, breakfast area, and reception are well maintainedMonitor and action PWE (Procurement & Workplace Experience) tickets that relate to reception, including couriers, new starters and departures, lockers, events, catering, etcBe responsible for reception duties for states outside of Melbourne and Sydney, as well as remote workersBe responsible in the coordination of REA internal social events across all statesAssist the WHS Committee group to implement workplace safety programs and information in and around the officeAssist the Sustainability team to implement sustainable measures in and around the officeAssist the People Services team to implement parking, benefits, new starter and departures, and policiesAssist to maintain team internal intranet pages on REA intranet with relevant information and updates to staffAct as both an REA First Aider or Warden (training will be provided)Who we're looking forA quick learner and multi-taskerExceptional phone mannerWork productively in a fast paced and agile environmentSomeone who likes to smile, laugh, and have fun with staffLook at tricky situations through a solutions-focused lensAbility to lift light weight furniture and parcels in a safe wayMaintain a professional and polished appearance, adhering to a smart casual dress codeA proactive and approachable demeanour – a positive outlook is everything!Someone who is tech-savvy and keen to keep learningA team player – you take a proactive approach to supporting your team and enjoy working collaborativelyThe REA experienceThe physical, mental, emotional and financial health of our people is something we'll never stop caring about.
This is a place to learn and grow.A hybrid and flexible approach to workingFlexible leave options including, birthday leave and purchase additional leaveFlexible parental leave offering for primary and secondary carersOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charityHackdays so you can bring your big ideas to lifeOur commitment to Diversity, Equity, and InclusionWe are committed to providing a working environment that embraces and values diversity, equity and inclusion.
We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking.
If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
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