* Assist and oversee the day-to-day operations of the Front Office team
* Supervising and supporting guest arrivals, departures and the overall guest experience
* Liaising with other departments to ensure seamless operations
* Ensure the smooth and efficient running of the Hotel's operation in the absence of Senior Management with a high level of customer service provided at all times
* Coaching, mentoring and inspiring the Front Office team to excel in their roles
* Assist in driving financial performance by assisting in managing budgets, rostering, forecasting and upselling
* Coordinate and support valet parking services
* Responsibility for the health and safety of all patrons, guests, and staff members
Qualifications
o At least 2 years of experience in the hotel industry with strong Front Office expertise and a Diploma in Hospitality Management or Business Administration advantageous
o Proven leadership skills with the ability to mentor and motivate a team
o Excellent communication, organisation and time management skills
o A guest-focused mindset and a passion for creating unforgettable experiences
o Strong knowledge of Opera / Opera Cloud PMS
o Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
o Must hold a current full Australian or International Driver’s Licence
Do you want to apply?
We are eager to fill this role – so if this sounds like the right fit for you, don’t delay. We want to hear from you today!!
Please send us your resume with a brief cover letter, telling us why you are the best person for the role.
Please note, you require full working rights in Australia to be eligible for this position.
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