Senior Business Analyst
Grade: 9/10
Salary range: $129,464 - $142,665 + superannuation and leave loading
Duration: Temporary 12-month opportunity, full-time
Location: Hybrid with an in-office requirement in Sydney, McKell. This may be subject to change in line with DCS workplace policies
This role sits within the Strategy and Business Case team within the Strategy, Commercial and Risk Division.
About the team
The Strategy & Business Case team creates and executes strategies, assesses market trends, secures funding and drives innovation to help shape Telco's future and ensure its long-term success. The primary purpose of this role is to develop financial models and conduct analysis to support delivery of the Public Safety Mobile Broadband (PSMB) Business Case and other key strategic initiatives.
Your responsibilities will include
* Develop financial and business case modelling, cost and benefit analysis and provide analytical solutions for projects including Return on Investment (ROI), Net Present Value (NPA) and Cost-benefit Analysis (CBA)
* Analyse and interpret data to draw meaningful insights and drive assumptions to support informed decision making
* Liaise with subject matter experts and stakeholders to identify opportunities offering insights, validating assumptions, and influencing outcomes
* Support the decision-making processes, using outstanding technical and commercial skills on strategic projects
* Utilise communication skills to present outcomes and make recommendations
* Support the development and delivery of business cases and proposals
For more information on the role and its accountabilities, click here to view the role description.
To be successful in this role you will have:
* Demonstrated experience and familiarity with business process mapping and process improvement frameworks, business case development, system and best practice methodologies in a commercial environment and/or the public sector.
* Proven analytical and financial modelling skills with the ability to interrogate large datasets to contribute to the delivery of actionable insights to a range of stakeholders.
* Familiarity with government processes or telecommunications sector is desirable.
* Excellent written and verbal communication skills, with strong stakeholder engagement and the ability to communicate complex information clearly.
* Attention to detail, and the ability to work independently and manage competing deadlines in a dynamic environment.
* Tertiary qualifications in the field of finance/accounting/business or equivalent (essential) and CA or CPA accreditation (desirable).
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority .
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
Click Here to access the Role Description.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 9:59am Friday 20th February 2026
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351.
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