Client Solutions Manager Job Overview
LIFELENZ is a rapidly growing team of mathematicians, engineers, designers, computer scientists, strategists and client success experts based in the U.S., Canada and Australia.
We have built and maintained over 20 platforms over a 19-year period. Our mission is to create optimized outcomes for both employers and employees through our automated workforce and human capital management platform.
The platform solves challenges related to onboarding, sales & labour forecasting, scheduling & time clock/keeping, insights & reporting and labour law compliance.
It uses machine learning to automatically self-tune and self-manage models to a particular store with hyper-local attributes.
About the Role
* You will serve as the primary point of contact for clients in the ANZ region, building trusted relationships and ensuring the successful adoption and ongoing value of our AI-optimized workforce management platform.
* Oversight of all aspects of client engagement from discovery and implementation to ongoing support and growth.
* Drive proactive communication, manage complex rollouts and change initiatives, and lead regular client calls and internal cross-functional meetings.
Key Responsibilities
* Main point of contact for clients, collaborating with stakeholders at all levels within the client organisation.
* Triage and manage JIRA tickets, leading and supporting client project work.
* Maintain a deep understanding of client environments through regular engagement and feedback.
Workplace Values
* Customer Delight: Deliver exceptional client experiences that drive satisfaction, retention and growth.
* Innovate & Simplify: Stay ahead of the curve, simplifying processes and driving innovation in every aspect of our business.
* Interconnected Teams: Work collaboratively across functions to achieve common goals.
* Act Like an Owner: Take ownership and accountability for your work, striving for excellence in everything you do.
* Results Matter: Focus on delivering tangible results that make a real impact.
* Pursue Excellence: Continuously seek opportunities to improve and excel in your role.