Department of Customer Services, Open Data and Small and Family Business – Cairns QLD
The Indigenous Driver Licensing Unit (IDLU) within the Department of Customer Services, Open Data and Small and Family Business provides services to regional and remote First Nations communities in a culturally protected manner. As a key member of the team, you will deliver CDSB services to regional and remote First Nations communities in a culturally safe manner.
The IDLU delivers the Indigenous Drivers Licensing Program (IDLP), which aims to reduce road trauma, driver economic engagement, and reduce contact with the criminal justice system, through access to licensing services.
As the Driving Examiner / Customer Service Advisor, you will:
- Conduct practical driving assessments for Queensland driver licence using well developed interpersonal skills with total commitment to quality customer service
- Deliver essential government services, including licensing and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
- Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.
- Exercise judgement when necessary to solve immediate problems in situations where precedent has been set and procedures/processes clearly outlines, in consultation with the appropriate Supervisor or Manager.
- In the circumstances where the Senior Advisor (IDLU) is absent for a limited period of time, you may be asked to supervise the operations of the Indigenous Driver Licensing Unit.
- Contribute to Reframing the State Government's relationship with First Nations peoples under section 21 of the Public Sector Act 2022 by ensuring culturally safe and inclusive practices are embedded in service delivery and community engagement.
In Return We Offer a Range of Benefits Which Include
- A competitive remuneration package including Employer Superannuation contributions up to 12.75%
- Five weeks annual leave and annual leave loading of 14%
- Salary packaging arrangements
- Learning and development opportunities
- Access to study assistance programs
- Wellness Program
- Employee Assistance Program
- Work/life balance, variety and flexibility
For further information please refer to the role description and applicant guide.
Applications will remain current for 12 months.
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