Short Description
We are looking for a Telecom OSS Production Support Engineer with overall 4+ years of industry experience. The candidate should have extensive work experience in the Telecom OSS domain and a good understanding of Assurance and/or Fulfillment spaces.
Roles And Responsibilities
* Provide L1/L2 support for telecom network applications.
* Manage stakeholder relationships and communicate effectively with customers.
* Handle major incident management, ensuring timely resolution and effective communication.
* Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.
* Oversee and support multiple databases, ensuring their optimal performance and availability.
* Implement and drive service improvement initiatives to enhance support processes.
* Perform problem management to identify and address recurring issues.
* Ensure 24/7 coverage and response as per on‐call support rota.
* Provide technical guidance to team members for delivering new product features.
Mandatory Skills
* Telecom OSS Domain experience (3+ years)
* Proven experience in Production Support for OSS applications and driving service improvement initiatives.
* Experience in Java development.
* Hands‐on experience writing PL/SQL, Oracle, Linux Shell scripting.
* Strong stakeholder management and customer communication skills.
* Experience in supporting telecom OSS related applications, with at least 1‐year onsite experience.
* Proficiency in application and database support.
* Experience in major incident management and problem management.
* Experience with weekly and monthly reporting.
Good To Have Skills
* Hands‐on DevOps Experience – Git & Jenkins
* Knowledge of cloud technologies
* Experience running weekly / monthly status meetings with customer stakeholders.
Additional Skills
* Excellent customer interfacing skills.
* Excellent written and verbal communication skills.
* Strong attention to detail and outstanding analytical and problem‐solving skills.
Benefits
* Income Protection Insurance
* Paid Parental and Volunteer leaves
* Employee Assistance Program (EAP)
* Flexible working arrangements (hybrid, reviewed case‐by‐case basis)
* Health Insurance Discount and Well‐being Program
* Access to Fitness and Gym Memberships
* Salary packaging and novated leasing
Location
Sydney
Salary Range
90243-98861 AUD Annual Gross
EEO Statement
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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