Administration Coordinator – help make generosity go further
Want your admin skills to genuinely make a difference?
Enjoy being the organised, steady presence that keeps everything running smoothly?
If you love variety, people and purpose, this could be your next meaningful step.
About us
Australian Lutheran World Service (ALWS) is a not-for-profit Christian organisation working alongside communities experiencing poverty, conflict and displacement.
From our team in Albury, we partner with local organisations overseas to support refugees, improve access to education, and help families build safer, stronger futures.
We're a warm, dedicated, values-driven team who care deeply about doing good in the world — and doing it well. While our work is grounded in Christian values, our team includes people from a variety of backgrounds.
About the role
As our Administration Coordinator, you'll be the go-to person who keeps our daily operations running smoothly.
Your work will support staff, volunteers, donors and leadership — helping ensure people have what they need to do their best work and that ALWS continues to operate with professionalism, care and efficiency.
This is a hands-on role with lots of variety across donor care, systems access, onboarding, facilities management, record-keeping, volunteer coordination and Board support. No two days are the same, and your impact will be felt across the whole organisation.
Key responsibilities
* Provide warm, timely donor and reception services, including phone, inbox and receipting support
* Process donations accurately in ThankQ and help maintain high-quality donor data
* Coordinate and support volunteers and casuals — recruitment, induction, rosters and day-to-day guidance
* Look after the Albury office environment, supplies, equipment and facilities
* Support onboarding and offboarding, including systems access and equipment setup
* Assist with IT and system access troubleshooting and maintain internal documentation
* Maintain controlled documents, records and filing systems (physical and electronic)
* Support compliance tracking, training records and basic finance administration
* Provide reliable administration for Board and committee meetings, including agendas, papers and minutes
* Assist with events administration and travel coordination
* Jump in to help with general administrative support as needed
About you
You're someone who enjoys being the steady, organised person others rely on.
You bring:
Experience & knowledge
* Solid administration experience, ideally in a not-for-profit or values-based environment
* Confidence with CRM or finance systems (e.g., ThankQ, MYOB) — or the ability to learn quickly
* Experience in customer service, donor care or volunteer coordination (desirable)
Skills & attributes
* Highly organised, reliable and proactive
* Warm communicator who builds positive relationships across teams
* Tech-savvy with Microsoft 365 (Teams, SharePoint, Outlook, Word, Excel)
* Great attention to detail and accuracy
* Adaptable, solutions-focused and calm when things change
* Commitment to confidentiality, integrity and safeguarding requirements
Why you'll love working here
* Purpose with impact – your work directly supports people facing hardship around the world
* Warm, supportive culture – small team, genuine care, shared values
* Christian, values-based workplace – with a respectful, inclusive environment where prayer may be part of team life
* Flexible, family-friendly environment
* Learning and development encouraged – grow your skills in systems, data and governance
* Beautiful Albury office with a collaborative, down-to-earth team
* Generous salary packaging – as a registered charity, ALWS employees can access up to $15,900 per year tax-free under the FBT exemption, increasing your take-home pay
* Opportunity to shape and improve how things run — your ideas are welcomed
How to apply
If this sounds like a role where you'd feel at home — organised, helpful, people-focused and ready to make a real difference — we'd love to hear from you.
We're reviewing applications as they come in, so don't wait to apply.